Call Back Service for Website: Pros and Cons Right Here You Need to Know

Users need a streamlined process for actions and smooth like making a purchase on websites, filling out a form, or contacting your office. Call back service for website has been implemented as the rate conversion for the sales. 88% of visitors are more likely to contact companies if there is a “click-to-call” button on the website. Click to call functionality to strengthen customer service and adapts website to meet the needs of users is the single most important focus for business. The Click to Call WordPress Plugin known as GV-Click2Call is one among them.

The strongest feature of this plugin is that it gets an entire call routing service and send the calls to the agents whenever anyone has clicked the button which is a Call Back Service for Website. The user doesn’t have to update anything the user has to click on the button and then have to fill a small form of their detail so that the agent can call them. As this process is done in the cloud, which makes this easy to implement.

Call back service for the website: Pros and Cons

Most of the website has adopted the call back service for their website. A user if have any query can register himself and then the agent can solve his/her query on the call. As communication is an integral part of everything, a lot of consumer gets satisfied if their query is solved on the call. GV-Click2Call service has a lot to offer to the websites. Let’s see the pros and cons of the click to call WordPress plugin.

1. Cloud-based virtual application

The main benefit for the click to call WordPress plugin of click to call is that it is based on the  cloud-based system. There’ll be no dedicated office for support staff as well as the staff can manage it form the remote area. The user when clicked the click the call button, the agent wherever they’ll be can make a call to the user.

This plugin also removes the problem of maintaining and updating the record for the calls which is going to be generated. The local server can handle the volume of the call which company is going to receive or make in the entire day.

2. Action-to-Task Conversion

Task management option is one of the nicest features in the plugin. It decides the agent plans on the dashboard ahead of the time. The service lets the agents plan the calls and messages to the respective user so that each member of the team gets a task of their own on their dashboards.

The agent knows how many of the call they have made and according to it, they can pacify themselves. This also tracks the record when has the call has been made when they’re made, how your available resources are utilized. This makes the plugin a fantastic tool for customer service. The call recording feature of the service and small but powerful call management solution is on the fingertips. While this isn’t as robust as more complete project management software, the plugin will serve its purpose as it is one of the most useful features of the service.

3. 24/7 Auto Attendant

The auto attendant main feature is equivalent to the answering service. The Click to Call Functionality which includes recorded messages as a greeting is uploaded according to the nature of the message and then uses it on the dashboard. As many of the agents can be there depending on the strength provided.

Set up a setting where the calls are forwarded to mobile if the number is reached after office hours; ensure that your customers can reach at any time of the day. This way, you can virtually set up a complete click to call solution for all of the customers, no matter the nature of their concerns. This plugin does a good job of helping you keep track of who’s calling what number. And that’s data that can make use of it in the future product development.

4. Useful Wordpress and Social Media Integration

This click to call WordPress plugin can be integrated with any of the websites which have been made on the WordPress. Since GV-Click2Call’s provides the button on which when the user clicks the call originally sent to the agent so that they should call. In between this, the user has to fill the small form so that they can provide their name, email id and contact number to call. Entire service provides a button that can be reached by users from anywhere who is going to visit the website. The plugin makes sense that it features several powerful integration options for all of the users.

GV-Click2Call feature less integration than other apps in the market. It does cover a pretty big niche market that is widely utilized by the SMB sector: Wordpress. The service integrates nicely with Wordpress installations and provides with the option of installing an embedded call button to Wordpress-powered site.

About GPBX,

GPBX provides the hosted PBX solution and the services which are required in the VoIP industry. Its prime click to call WordPress plugin GV-Click2call is the Callback Service for Website. This plugin is for the WordPress site and can be integrated smoothly.